Refund & Return Policy

Customer satisfaction is important to us.

Returns

Products can be returned within 7 days of delivery if they are damaged, defective, or incorrect.

Important Requirement

To be eligible for a return, customers must record a clear unboxing video while opening the package. The video should start before opening the parcel and clearly show:

  • The sealed package condition
  • The shipping label
  • The complete unboxing process
  • The product received

Return, replacement, or damage claims without a valid unboxing video may not be accepted.

Eligibility

  • The item must be unused.
  • The item must be in its original packaging.
  • The item must be in the same condition as received.

Refunds

After inspection and approval of the returned item, refunds will be processed within 5–7 business days.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, personal use, or other restrictions.

How to Initiate a Return

To request a return, please contact us at:

support@genhorix.com

Please include your order number, issue details, and the unboxing video for faster assistance.